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BayCom partners with NICE inContact to offer cloud contact centre platform in NZ

Donald Goodman -
New Zealand-based technology provider BayCom Communications has announced a partnership with NICE inContact, a leading Contact Centre as-a-Service provider. The collaboration will enable BayCom...
Technology

Blue Prism launches Service Assist to empower contact centres

Donald Goodman -
Blue Prism has announced a new solution for businesses wanting to up their game when it comes to customer service and contact centre operations. Blue Prism...
Technology

Managing customer experience with a work-from-anywhere workforce

Donald Goodman -
Article by NICE president for Asia Pacific Darren Rushworth. In the COVID-19 era, contact centres are looking for extreme business agility to compete effectively. Being able...
Technology

IT leaders fail to invest in adequate solutions to support remote workers

Donald Goodman -
Lack of digital tools significantly impacts remote work in an adverse manner, according to the new Nitro Future of Work report. The report highlights that employees are leveraging...
Technology

The top 5 digital commerce trends accelerated by COVID-19

Donald Goodman -
The COVID-19 pandemic has changed the way countless organisations, industries, and processes function, with many of these shifts projected to last well into the...
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