New Zealand-based technology provider BayCom Communications has announced a partnership with NICE inContact, a leading Contact Centre as-a-Service provider. The collaboration will enable BayCom...
Blue Prism has announced a new solution for businesses wanting to up their game when it comes to customer service and contact centre operations.
Blue Prism...
Fujitsu Laboratories has developed digital trust management technology that it claims can guarantee the authenticity of business data exchanged between corporations, government agencies, and...
Article by NICE president for Asia Pacific Darren Rushworth.
In the COVID-19 era, contact centres are looking for extreme business agility to compete effectively. Being able...
Two Romanian nationals have been sent to jail in Auckland for card skimming.
They were sentenced in Auckland's District Court for importing and possessing card...