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Donald Goodman

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BayCom partners with NICE inContact to offer cloud contact centre platform in NZ

New Zealand-based technology provider BayCom Communications has announced a partnership with NICE inContact, a leading Contact Centre as-a-Service provider. The collaboration will enable BayCom...

Blue Prism launches Service Assist to empower contact centres

Blue Prism has announced a new solution for businesses wanting to up their game when it comes to customer service and contact centre operations. Blue Prism...

Fujitsu new tech ensures inter-business data trust

Fujitsu Laboratories has developed digital trust management technology that it claims can guarantee the authenticity of business data exchanged between corporations, government agencies, and...

Managing customer experience with a work-from-anywhere workforce

Article by NICE president for Asia Pacific Darren Rushworth. In the COVID-19 era, contact centres are looking for extreme business agility to compete effectively. Being able...

Romanian nationals jailed for card skimming

Two Romanian nationals have been sent to jail in Auckland for card skimming. They were sentenced in Auckland's District Court for importing and possessing card...

Donald Goodman

109 POSTS